Returning 2021
Frequently Asked Questions
General FAQ
Is this tour suitable for everyone?
No. This adventurous activity is NOT suitable for guests with previous history of medical conditions including (but not limited to) back or neck injury, recent surgery and/or current or suspected pregnancy. The minimum age to participate is 8 years and guests must be at least 4 feet tall (1.22 metres) in order to participate.
What should I wear?
Please dress warmly. Wear closed toe shoes, long pants, warm sweater and a jacket that will block the wind. Bring sunglasses, sunscreen, and a plastic bag to protect your electronics. You may get wet.
When and where do I need to check in?
Zodiac City & Seal Tour: Check In: 9:45 am before departure. Check in Location: Meet at 1812 Boatlift Lane, Granville Island
Zodiac Sunset Cruise: Check In: 6:45 pm before departure. Check in Location: Meet at 1812 Boatlift Lane, Granville Island
What is the cancellation policy?
The Vancouver Water Adventures cancellation policy states that “all cancellations made after 48 hours or ‘no-shows’ will be subject to the full charge of the fare.
How do we pay for tours and attractions?
Gray Line Westcoast Sightseeing accepts payment with VISA, Mastercard and American Express. Direct Debit is currently not available.
Tickets purchased through WeChat or Alipay will not be accepted.