Frequently Asked Questions
Do I need to show photo ID at check in?
It is required to bring a Government Issued photo identification for anyone 18 years or older upon check-in. Please have ID prepared before checking in for your flight.
How soon before flight time should I check in?
Guests must check in at least 45 minutes prior to any flight.
What are the change and cancellation policy?
For all scenic and packaged tours: partial or whole cancellations made within 24 hours prior to departure will be subject to a 100% cancellation fee. **Unclaimed seats can be sold to stand-by passengers within 15 minutes of departure time and a no-show fee of 100% will be charged for unclaimed seats.
Where do the planes depart and arrive from?
How do we pay for tours and attractions?
Gray Line Westcoast Sightseeing accepts payment with VISA, Mastercard and American Express. Direct Debit is currently not available.
Tickets purchased through WeChat or Alipay will not be accepted.